Policies, Regulations and Terms & Conditions
Reservations
Reservations are accepted on a first-come, first-serve basis. You must be age 25 or older to make a reservation. There must be 1 adult (age 25 or older) per 3 people under the age of 25 staying in the unit at all times. We reserve the right to make inspections and request ID for verification purposes. All violators of this policy will be evicted immediately and all rental payments will be forfeited.
Reservation Deposit / Service Fee
A reservation deposit of 35% of the total rental charge, plus a non-refundable service fee will be required to confirm your reservation and is due upon booking. The service fee includes reservation processing, departure inspection, 24-hour on call, and concierge services. The amount of this fee varies upon unit. The balance is due 14 days prior to arrival. We accept cash, traveler's checks, bank cashier's checks, personal checks with proper ID and credit card (Master Card, Visa).
Taxes
All rental rates and non-refundable service fees are subject to Florida state and local sales taxes.
Damages
A credit card number will be held for any damages, including extraordinary cleaning charges, or missing items resulting from your stay. Any damages or missing items will be the financial responsibility of the guest and your credit card will be charged accordingly. Dune Allen Realty will make a complete inspection of the property within 24 hours of your departure. We ask all guests to treat their rental property with good care.
Cancellation
Your reservation deposit will be refunded, except for the non-refundable service fee, provided we receive your cancellation at least 75 days prior to your arrival date for daily, weekly reservations, and at least 90 days prior to your arrival date for monthly reservations. If cancellation is received within the applicable 75 to 90 days prior to your arrival date, your deposit, except for the non-refundable service fee, will be refunded only if the property is re-rented for the same time period. If you fail to cancel your reservation before 1 week prior to your arrival, your entire rent amount will be due.
A $50 fee will be charged for any changes made to a reservation after the reservation has been booked.
Severe Weather
We do not refund rents or deposits unless South Walton County has issued a mandatory evacuation.
Check-In
Check-in time is after 4:00 p.m. Central time. If unit is delayed due to unavoidable circumstances, there will be no discount due to a later than normal check-in. Should you require an early check-in, please call and make arrangements - we will do our best to accommodate you. If you expect to arrive after 5:00 p.m., please notify Dune Allen Realty at (888) 267-2121 to arrange for key availability, directions and other instructions.
Check-Out
Check-out time is by 10:00 a.m. Central time. Late check-out may be available for an additional fee. All keys must be returned upon check-out. A lockbox is available at Dune Allen Realty for keys returned before 8:30 a.m.
Pets
We have several pet friendly properties. A maximum of two trained pets are permitted in the pet friendly properties. A $200 non-refundable pet fee will be required for pet stays. Pet owners will be held financially responsible for any damage or additional cleaning that may be necessary due to pets.
Keys
Keys to the rental properties must be returned to Dune Allen Realty upon check-out. There will be a $25 charge for any unreturned key.
Emergencies
In case of an emergency, please call 911. Dune Allen Realty offers a 24-hour on call service for non-medical, non-hazard assistance.
Occupancy Rules and Regulations
- House parties, weddings and other large events are not permitted in any of our properties.
- Furnishings must never be removed from the property for use outside or in other properties.
- Most properties restrict parking for Campers, Boat Trailers or Motor Homes. If allowed, they must be parked in appointed areas and at no time may be hooked up or occupied while parked on property. Some properties (mainly condominiums, town homes) do not permit vehicles, other than those that belong to guests on their lots because of limited parking space. Please make arrangements with Dune Allen Realty should you plan to bring more than two vehicles.
- Kindly extend consideration to other guests by maintaining reasonable noise levels and hours of activity.
- Dune Allen Realty property owners set maximum limits on the number of people their respective properties may accommodate.
- Guests will be held responsible and charged accordingly for repairs due to any abuse or negligence.
- Beach towels are not provided. As no linens or towels are to be removed from the property, we ask that you bring your own beach towels.
- Dune Allen Realty is not responsible for any acts of theft or vandalism, or any damages to any personal property owned by guest on the property during guest stay or personal items left by guest on the property after departure. We will make every reasonable effort to return left items to you.
- Dune Allen Realty serves as the agent for the owner of the rental property.
- The rental property may not be sublet and your reservation may not be transferred to another party.
- Smoking is not permitted in any of our properties unless otherwise stated.
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Occasionally, some properties may become suddenly unavailable due to unforeseen circumstances. If so, and in the case of a confirmed reservation, you will be notified immediately. Be assured you will either be moved to a comparable or upgraded property or fully refunded.
This web site represents available properties, amenities and other information to the best of our knowledge and ability. However, the information and representations herein are subject to change without notice, and Dune Allen Realty, Inc. assumes no liability for errors or omissions.
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Dune Allen Realty | Policies, Regulations and Terms & Conditions
