Policies, Regulations, Terms & Conditions
Because minimum night stays and specific turn dates are required for many of our vacation rentals, we must personally review each online reservation for valid parameters before confirmation. Dune Allen Realty will contact you during normal business hours to confirm your reservation.
Dune Allen Realty serves as the agent for the owner of the rental property. Dune Allen Realty properties are family vacation rentals and property owners set maximum limits on the number of people their respective properties may accommodate. The rental property may not be sublet and your reservation may not be transferred to another party at any time.
You must be age 25 or older to make a reservation. There must be one (1) adult age 25 or older per three (3) people under the age of 25 staying in the unit at all times. Dune Allen Realty reserves the right to make property inspections and request ID for verification purposes. As per Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed, or guests must vacate property immediately. Guests who violate this policy are subject to forfeiture of all rental payments.
Reservation Deposit / Service Fee:
A reservation deposit is required at the time of reservation. The reservation deposit will be applied towards the total booking charges due. Because some properties require a minimum stay or have specific turn-dates, your reservation will be held, but your credit card will not be charged until Dune Allen Realty confirms your reservation either by phone or email. The amount of reservation deposit required includes thirty-five percent (35%) of the total rent, fees and applicable taxes. The fees include a departure Housekeeping Fee, a non-refundable Accidental Damage Fee for accidental damages up to $1,000 (see details under “Damages” heading below) and a non-refundable Administration Fee. Please note that fee amounts vary upon property. A travel protection policy (see details under “Travel Protection” heading below) is optional, but strongly recommended. The balance of your reservation is due 14 days prior to arrival. We accept cash, traveler’s checks, bank cashier’s checks, personal checks with proper ID and credit cards (Master Card, Visa, e-checks). All account information is encrypted and secured for your protection.
Travel Protection Insurance:
Dune Allen Realty has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. The travel insurance is optional, but is strongly recommended. The cost is 6.95% of your total reservation stay. Other than as provided in our Cancellation policy (see Cancellation below), please understand that if you choose not to purchase Sun Trip Preserver coverage provided by Red Sky Travel Insurance, no refunds will be given, including in the event of a mandatory evacuation. To learn more about Sun Trip Preserver or to file a claim, please visit www.SunTripPreserver.com. You may also contact Arch Insurance Services by phone at 866-889-7409 or by email at firstname.lastname@example.org. To contact Red Sky Travel Insurance by mail, please send to:
Red Sky Travel Insurance
c/o Arch Insurance Company
Executive Plaza IV
11350 McCormick Road, Suite 102
Hunt Valley, MD 21031
All rental rates and non-refundable service and damage fees are subject to Florida state and local sales taxes.
For the registered guest of a Dune Allen Realty Vacation Rental, the Accidental Damage Fee pays up to $1,000.00 for accidental damages that might occur to the rental unit or its contents during your stay, provided that any accidental damages are immediately disclosed to Dune Allen Realty’s management staff. The Accidental Damage Fee does not pay for damages resulting from smoking, pets, willful misconduct, or gross negligence. The Accidental Damage Fee does not pay for theft of any items belonging to the rental unit or theft or damage of any property owned by or brought into the unit by the guests of that rental unit. The Accidental Damage Fee does not pay if damages are not reported promptly to Dune Allen Realty. A credit card number will be held and the credit card charged should any accidental damages occur which exceed $1,000.00. Any damages that might occur that are not paid under the Accidental Damage Fee guidelines of Dune Allen Realty will be charged to the credit card on file for your stay. Dune Allen Realty will make a complete inspection of the property before your arrival and after your departure. We ask all guests to treat their rental property with good care.
In the event you must cancel your reservation, please contact our office as soon as possible. If you choose to decline Red Sky Travel Insurance, Dune Allen Realty will only refund your rental payments, less a $100.00 cancellation fee, if the property is re-rented for the same time period and at the same rate. If the property is re-rented at a lesser rate during the same time period, the $100.00 cancellation fee plus the difference in rental rate will be deducted from your refund. To protect your vacation and prevent loss of rental payments, we strongly recommend purchasing Red Sky Travel Insurance.
Off-Season guests are required to pay the balance due of the first month’s rent 30 days prior to arrival. Each additional month must be paid in full 30 days prior to the upcoming month.
A $100 fee will be charged for any change of date made to a reservation after the reservation has been confirmed. A change of date will only be allowed up to 60 days prior to arrival date and the new stay must take place within the same calendar year of the original arrival date. At no time will a change of date result in a lower rate. At no time will a change of date result in a refund.
Unavailability of Accommodation:
In rare cases beyond our control, some vacation rentals may become suddenly unavailable due to unforeseen circumstances, i.e. residence sold, removal from our rental program, acts of nature, owner usage, mechanical failures. If so, and in the case of a confirmed reservation with deposit, you will be notified immediately. Be assured that we will make every effort to substitute a comparable property or an upgraded property if an equivalently priced property is unavailable.
Refunds for Mandatory Tropical Storm or Hurricane Evacuations are only given via purchasing the Sun Trip Preserver coverage provided by Red Sky Travel Insurance. See Travel Protection Insurance above.
Check-in begins after 4:00 p.m. central time and can be as late as 7:00 p.m.. If unit is delayed due to unavoidable circumstances, there will be no discount given due to a later than normal check-in. If you expect to arrive after 5:00 p.m., our office will be closed and your check-in packet will be available to you in the lockbox located outside on the front porch of our office. The code for the lockbox can be found in your final confirmation letter.
Check-out time is by 10:00 a.m. central time. Late check-out may be available for an additional fee. All keys must be returned upon check-out. A lockbox is available at Dune Allen Realty for keys returned before 8:00 a.m.
Dune Allen Realty and its vacation property owners can neither predict nor control house or road construction work in the South Walton area and therefore cannot be held responsible for any inconvenience due to nearby construction. If your vacation home is near an ongoing construction site, and you experience a problem, please let us know and we will ask the contractors to be extra considerate. Unfortunately, Dune Allen Realty cannot offer refunds or accommodation moves due to construction noise.
Dune Allen Realty makes every effort to make sure your vacation is completely hassle free by keeping each vacation property and its mechanical equipment in top condition. However, we cannot predict when a mechanical problem might occur. Should you experience a problem, we will make repairs as soon as possible. No refunds or rate adjustment will be provided at any time for mechanical failures (air conditioning, heating, television, internet, kitchen appliances, power outages), pest intrusion, weather conditions, or any condition beyond Dune Allen Realty’s or its vacation property owners’ control.
We have several pet-friendly properties. A maximum of two trained pets are permitted in the pet friendly properties. Some pet-friendly properties have maximum weight and breed requirements – please contact Dune Allen Realty regarding your pet. Upon management’s approval, a $200 non-refundable pet fee will be required for pet stays. Pet owners will be held financially responsible for any damage or additional cleaning that may be necessary due to pets. Guests who violate this policy will be immediately evicted with forfeiture of all payments received. Please note, dogs are not allowed on the beaches without a special permit from Walton County.
Dune Allen Realty is dedicated to providing reasonable accommodation to protect the rights of guests with disabilities to bring a service animal or emotional support animal under the terms of the Fair Housing Amendments Act of 1988, Section 504 of the Rehabilitation Act of 1973, and Title II of the Americans with Disabilities Act. Should a guest require a service animal or emotional support animal (as described under the above Acts), the guest should contact Dune Allen Realty to request reasonable accommodation for their needs. At no time does a guest need to disclose the details of their disability, nor provide any medical history.
Keys to the rental properties must be returned to Dune Allen Realty upon check-out. There will be a $25 charge for any key that is not returned.
In case of an emergency, please call 911. Dune Allen Realty offers a 24-hour on call service for non-medical, non-hazard assistance.
Occupancy Rules and Regulations:
Mainly, Dune Allen Realty wants your stay to be great one. Should you need us during your vacation, we are here to serve you and are more than happy to provide you assistance in making arrangements for activities and reservations for the finest food in the south. Have a wonderful vacation!
This web site represents available properties, amenities and other information to the best of our knowledge and ability. However, the information and representations herein are subject to change without notice, and Dune Allen Realty assumes no liability for errors or omissions.